Hi ,

Thank you for submitting your inquiry to our Guest Assistance Center. Our team has received your inquiry and will begin processing it soon.

Next Steps:

1. You will be notified at the email address or text number you provided when there is an update to your inquiry.

2. There will be a link provided where you can see all updates.

3. You will also be able to respond to our guest service team at any time during this process via the link included below.

4. Authorizations - Many hotels authorize higher dollar amounts than your actual anticipated charges to cover incidentals and other property charges. If the authorization transaction you are disputing is in a pending status please allow a few business days for that transaction to be replaced by the amount that you were charged on your folio at the time of checkout out. Once the correct amount has been posted, the additional authorization will be released by your bank, though each bank has a specific release timeframe, so it could be 7-10 business days.

5. Folios - If you are requesting a copy of a past folio please check your junk/spam email folder, at times, emails containing folios are moved to the junk/spam folder automatically by your spam filter.

6. Generally, it may take up to 2 business days to receive a response to your inquiry. Because we are short-staffed due to the current hospitality labor environment, we appreciate your patience while we work as quickly as possible to resolve your inquiry.

Thank you and have a great day.
The Guest Services Team