Hi ,

Thank you for submitting your inquiry to our Guest Assistance Center. Our team has received your inquiry and will begin processing it soon.

Next Steps:

1. You’ll receive updates on your inquiry by email or text, using the contact information you provided.

2. Each update will include a link where you can view the status of your request at any time. You can also use that same link to respond directly to our Guest Services team if you have additional questions or information to share.

3. If your question is about a charge, please note that many hotels place a temporary authorization that may be higher than your final total to cover incidentals. If the charge you’re seeing is still pending, it can take about seven to ten business days after checkout for the final amount to post. Once it does, any remaining authorized funds are released by your bank, though timing can vary by bank

4. If you’ve requested a copy of a past folio and don’t see it in your inbox, please be sure to check your junk or spam folder, as those emails can sometimes be filtered there.

5. Our team responds to requests in the order they’re received. We appreciate your patience and will follow up as quickly as possible.

Thank you and have a great day.
The Guest Services Team